Terms & Conditions

Booking Terms & Conditions

Except where otherwise specified, we The Nurturists Co Ltd (10692231) of 8 Richmond Avenue, Bristol, BS6 5ET, act only as an Agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into for any experiences you purchase (“Booking(s)”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking. Other than for Bookings which we specify as being a contract between you and us directly, your contract will be with the supplier of the Booking in question, and in most cases this will be the practitioner providing the experience (“Practitioner”). Your Booking is subject to these Booking Terms & Conditions and any specific booking conditions of the relevant Practitioner(s) you contract with. The Practitioner’s booking conditions may limit and/or exclude the Practitioner’s liability to you.

You may decide to make more than one Booking with us at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a Booking, you agree that:-

  1. you have read these Booking Terms & Conditions and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy;

and

  1. you are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age.

Our online booking system enables you to select and make a Booking for specific dates and times. Your Booking is confirmed on receipt of your full payment for the Booking. Bookings are non-refundable. Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates and times until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on our website using the online booking system.

  1. Booking and payments

1.1 In order to confirm your chosen Booking, you must pay the full amount required for that Booking.

1.2 Your Booking is confirmed and a contract between you and the Practitioner, or us and you where applicable, will exist when we receive your payment and send you a booking confirmation on either our or the Practitioner’s behalf. This booking confirmation will normally be sent out by email within 24 hours, and will contain the details of your Booking and of your payment made. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (info@thenurturistsco.com). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Unless we have specified your contract is with us directly, we act only as booking Agent, so we have no responsibility for any errors in any documentation except where an error is made by us.

1.3 We’re sorry for any inconvenience, but payments can only be made by credit and debit cards, or Paypal. We do not accept American Express, cheques or cash.

1.4 Except where otherwise advised or stated in the booking conditions of the Practitioner concerned, all monies you pay to us for a Booking will be held on behalf of the Practitioner(s) concerned.

1.5 Credit Card payments are processed via Stripe and Paypal who provide merchants services facilities to us.

  1. Cancellation and Amendment by You

2.1 Any cancellation or amendment request must be sent to us by email (info@thenurturistsco.com) and will be considered and responded to as soon as possible. Please ensure that you have received written confirmation of any changes to your Booking prior to attending the experience. Whilst we will always try to help, we cannot guarantee that such requests will be met.

2.2 Amendments to Bookings can only be accepted in accordance with the booking conditions of the Practitioner at their absolute discretion. The Practitioner may charge cancellation or amendment charges.

  1. Changes and Cancellations by the Practitioner

3.1 We will inform you as soon as reasonably possible if the Practitioner needs to make a significant change to your confirmed Booking or to cancel it. We will also liaise between you and the Practitioner in relation to any alternative Booking offered by the Practitioner but we will have no further liability to you.

3.2 For those Bookings where you are contracting directly with us, we will inform you as soon as reasonably possible if we need to make a significant change to your Booking or cancel it. If we have to do so, we will try our best to offer you an alternative Booking.

  1. Complaints

Other than for Bookings which we specify as being a contract between you and us directly, you should direct any queries or concerns to the Practitioner. In the event that you have any complaint about your experience, please notify the Practitioner as soon as possible. If you don’t follow this procedure there will be less opportunity for the Practitioner to investigate and resolve your complaint. Delays may also mean that amount of compensation you may be entitled to may be reduced. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It’s important to us and the Practitioner to know that you’ve enjoyed your experience or if anything could have been improved. For those Bookings which we specify as being a contract between you and us directly, please direct any queries, concerns or complaints you have to us as soon as possible, we will get back to you as soon as we can.

  1. Pricing

We reserve the right to amend advertised prices at any time on behalf of the Practitioner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.

  1. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view an experience and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the experiences (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;

OR

(2) subject to availability, change your Booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;

OR

(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

  1. Our Responsibility for your Booking

Other than for Bookings which we specify as being a contract between you and us directly, your contract is with the Practitioner and the Practitioner’s booking conditions apply. As Agent, we accept no responsibility for the actual provision of the experience. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your Booking (or the appropriate proportion of this if the Booking is for more than one person and not everyone is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

For those Bookings which we specify as being a contract between you and us directly, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if the Booking is for more than one person and not everyone is affected). Notwithstanding this, we do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

  1. VAT

Many of the Practitioners conducting the experiences are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised price.

  1. Special requests

If you have any special requests (for example dietary requirements), please let us know at the time of booking. We will pass on all such requests to the Practitioner, but unfortunately, we can’t guarantee that they will be met and we will have no liability to you if they are not.

  1. Group Bookings

Not all Practitioners accept Bookings for a single sex group (for example, a stag or hen party). Participants wanting to make such a Booking should check with us beforehand to enable us to check whether the Practitioner is prepared to accept the Booking. We will then advise you accordingly. In event that a Practitioner does not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is your responsibility to enquire with us and/or check on our website beforehand to make sure that this type of booking is permitted.

  1. Your Responsibilities

Please note that, whether your contract is with us directly or with the Practitioner of the experience, you are under a responsibility to behave in a proper, appropriate and legal manner whilst participating in the experience with due respect to the Practitioner, the surroundings and other participants. We or the Practitioner (where applicable) reserve the right to sue a participant for any loss, damage or injury caused to us, the Practitioner, to ours or the Practitioner’s property, or to other participants and/or their property. As agent, we will have no liability to you in these circumstances.

  1. Governing Law and Jurisdiction

These Booking Terms & Conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Booking Terms & Conditions.

  1. Discrepancies

In case of a discrepancy between these Booking Terms & Conditions and any of our other literature, these Booking Terms & Conditions shall prevail.

  1. Validity clause

In the event that a court finds that a condition in these Booking Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Terms & Conditions, which will continue to be valid and have full force and effect.

 

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